All Visual Note srl Visual Note products are guaranteed for 2 years against defects in material or workmanship.
The products guaranteed by Visual Note srl can be delivered to our direct sales points, or shipped, upon notice and authorization returned to our offices free port, the return will be made with transport costs at our expense in the event the intervention falls under the guarantee.
All legal persons and natural persons acting for purposes related to their professional activity are excluded from this legislation; traders and wholesalers and professionals with VAT number are therefore excluded from this legislation.
The 24-month warranty pursuant to Legislative Decree No. 24/02 applies to products that present a lack of conformity, provided that the same is used correctly, respecting its intended use and the documentation attached technique. This guarantee, in compliance with Legislative Decree N. 24/92, is reserved only for the private consumer (natural person who buys the goods for purposes not related to his professional activity), therefore for buyers who purchase with VAT, the legal guarantees set out in articles 1490 and following cc (one year from the sales invoice to the legal conditions).
It should be noted that most musical instruments are particularly sensitive to conditions of use in terms of temperature and relative humidity which we must remember, for example, for a guitar between 45% and 55%.
If you are not aware of the management and routine maintenance of the instruments purchased, ask the instrument manufacturer for specific information.