According to the Consumer Code implementing Directive 2011/83 / EU, customers who purchase online can decide to withdraw from the purchase, for any reason and without penalty, obtaining the reimbursement of expenses incurred. This right is reserved exclusively for natural persons (consumers), so it cannot be exercised by legal persons and natural persons who they act for purposes related to their professional activity; they are therefore excluded by this law traders and wholesalers; This legislation applies only to distance contracts for purchases made outside of business premises.

The customer has the right to return the goods within 14 days of receipt provided that the right of withdrawal is communicated in advance by registered letter with return receipt using the attached form  and by sending the goods to be returned to the address sent via e-mail.

Tel .: +39 06 21127016
e-mail: info@visual-note.com

The right of withdrawal is subject to the following mandatory conditions:

  1. the customer can only return the entire product, not just some of its parts (eg accessories, software attachments, etc.);
  2. the product must be returned in its original packaging, complete with all the accessories and its documentation;
  3. the product must be returned in perfect condition, no products will be accepted showing signs of damage, wear or dirt;
  4. the returned product must be the one originally purchased on the site www.visual-note.com if, following a check, the serial number results different, the withdrawal will not be accepted and the product will be made available again of the customer, without any financial reimbursement by Visual Note srl towards him.

the shipment for the return of the product is under the responsibility of the customer, up to time of receipt by Visual Note srl.

The right of withdrawal even if already exercised lapses if the customer does not return the goods to Visual Note srl within 30 days of communication. For the purposes of expiry of the term la merchandise is considered returned when it is delivered to the carrier or shipping agent.

Visual Note srl will make the refund within 14 days from the return date of the product at its headquarters.

For purchases made by credit card payment the refund will be made by a transfer of the transaction directly to the credit card.